Check Signal Path
- Make sure all cables are firmly seated in the input/output ports
- Ensure all Cat cables are terminated correctly; i.e. T568 A or B (Do not use flat cables)
- Ensure HDMI cables are compliant with extenders; i.e. HDMI Version 1.4
Check Source Device Settings
- Check to make sure video output resolution (4k, 1080, 720) is set to your TV/Monitor/Projector supported resolution.
- Make sure your source device’s refresh rate matches your TV/Monitor/Projector
Example: Source Device = Apple TV (4th & 5th Gen)
- Navigate to your settings tab
- Go to “Audio and Video”
- Here you can adjust your output resolution and audio format
Example: Source Device = PC Desktop/Laptop
To navigate to your display settings in Windows 10:
Windows -> Settings -> System -> Display Settings
- Make sure a 2nd display is recognized by the source
- You must be in extended mode on your 2nd display in order to adjust resolution. Please note that you should have an unchecked box next to “Make this my main display”
- Click “display adapter properties”
- Click on the “Monitor” tab
- Here, you can adjust the refresh rate of your source to match that of your TV/Monitor/Projector
Example: Source Device = Mac Desktop/Macbook
- Navigate to Apple Logo > System Preferences
- Display
- Once you have connected a second display the “Arrangement” tab should appear, this is gives you the option of arranging the screens in different configurations
- On the “Display” tab you can adjust your resolution and refresh rate
